"Impossible to see a real person if you work"

I am yet to see a real person to provide feedback. online booking requires a call-back screening. You might be given a day but if you aren't able to take the call while at work there's no second chance. During the call leave no ambiguity, or indication of mental health issue because that will not be picked up. Direct responses only. I attempted to book an issue at the weekend, but even the online system is only available during working hours. This is the only gp in this area so attempts to join another practice are futile. Bramley is the same building/practice. Dangerously poor. I was provided no personalise service or even a physical appointment since I couldn't get pasta telephone call